Our Sales and Warranty Policies

Please note that all sales made in-store are final sale. The comfort and clarity of your vision is our top priority. If you experience any issues with your eyewear, contact lenses or eyecare products, we invite you to contact our office as we're here to help. In the interest of trustworthiness and transparency, we also invite you to review the following terms and conditions for details on product guarantees and warranties.

Eye Drops and Accessory Items Policy

All eye drops and accessory items purchased at our clinic are considered final sale* and may not be returned or exchanged after purchase.

Reasons for Policy:

Hygiene and Safety: Due to the nature of these products, which are often used in close proximity to the eyes, it is essential to maintain strict hygiene standards. This policy ensures that all products sold from our clinic are new, unused, and safe for our customers.
Regulatory Compliance: This policy is in line with health and safety regulations that prohibit the return of personal care items to ensure the well-being of all our customers.

* While all sales are final, exceptions may be made in the following circumstances:

Defective Products: If an item is found to be defective upon purchase, we will replace it with the same or a similar item.
Wrong Item: In the rare instance that the wrong item is provided, we will exchange it for the correct one.
Product Recall: Occasionally, manufacturers may have a product recall. If this is the case, we will follow the guidelines set out by the manufacturer to contact you and either refund or replace the product.

Eyewear Warranty Policy

Our clinic offers a range of custom-ordered specialty eyeglass lenses and frames. Due to the unique and personalized nature of these products, all sales of custom-ordered lenses and frames are final and non-refundable.

Warranty Period: Our eyeglass frames and lenses are warranted against manufacturing defects for 24-months from the date of purchase, unless otherwise noted. This warranty is valid only for the original purchaser and cannot be transferred. This warranty covers defects in materials and workmanship under normal use.

Scratches and Crazing of Lenses: We offer a one-time lens replacement warranty for scratches and crazing that occurs within 2 yrs from the date of purchase. This warranty covers lens scratches and crazing that can significantly impair vision.

Prescription Adjustment Warranty:

Within the first 60 days from your purchase date, if a prescription adjustment is needed, we will provide a one-time replacement of your lenses at no additional cost. If you have an outside prescription we recommend having a prescription recheck appointment with your optometrist.

Non-Adaptation Warranty for Progressives and Bifocals:

If you cannot adapt to your new progressive or bifocal lenses within 60 days from your purchase date, we will remake your eyeglasses into single-vision lenses. We will also refund the difference in cost between the original and new lenses.

Exclusions: This warranty does not cover

Damage resulting from misuse, abuse, accidents, or alterations.
Normal wear and tear, including scratches on the frame.
Issues related to improper fit subsequent to the time of purchase.
Loss or theft of eyeglass frames.